Cancellation and Refund

Cancellation and Refund Policy for Bagicha - Online Live Plant Selling

 

At Bagicha, we strive to provide a seamless shopping experience for our customers. This Cancellation and Refund Policy outlines our guidelines regarding order cancellations, returns, and refunds.

1. Order Cancellation

• Cancellation Period: You may cancel your order within 24 hours of placing it for a full refund.
• How to Cancel: To cancel your order, please contact us immediately at support@bagicha.co with your order number and reason for cancellation.

2. Refunds

• Refund Eligibility: Refunds will be issued for cancelled orders that meet the cancellation criteria mentioned above.
• Refund Process: Once your cancellation request is approved, refunds will be processed within 3-5 business days to the original method of payment.

3. Return and Exchange Policy

• Returns: Due to the nature of our products (live plants), returns are generally not accepted. However, if you receive damaged or defective plants, please contact us within 48 hours of receipt with clear photos documenting the issue.
• Exchanges: In case of damaged or defective plants, we may offer a replacement or store credit depending on the circumstances.

4. Non-Refundable Items

• Shipping Fees: Shipping charges are non-refundable once the order has been shipped.
• Customized or Personalized Items: Items that have been customized or personalized are non-refundable unless they arrive damaged or defective.

5. Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at support@bagicha.co. Our customer service team is here to assist you and ensure your satisfaction.

 

Last updated: 25/08/2024